Imperial Valley College Faculty Websites

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Larry Valenzuela
Larry Valenzuela

Larry Valenzuela

Welcome to my Training Support Website:
New! -  September 2011 Newsletter - Coming Soon!

August 2011
Register for Workshops

Office 2010

 Easy Grade Pro 4.0 Handout



Service Desk Handout

Windows Updates, Disk Cleanup, Disk Defragment Handout

Fall 2011
WebSTAR Faculty Handbook


Live@EDU


 
Microsoft E-Learning


Antivirus - Windows  Handout
Antivirus Mac Handout


 

 

CCC Confer / Meet and Confer  - provides a service to the administrators, staff and faculty of the California Community Colleges system. CCC Confer is funded by an e-conferencing grant from the California Community Colleges Chancellor's Office.

CCC Confer System Requirements - Handout
Get your computer ready for a CCC Confer Meeting
View Webinar Archives
@ONE Introduction to Teaching with Blackboard v9.1

Resourceful Videos:
Communicating and Collaborating 
Understanding and Building your course
Assessing Learners

New! Human Resources Web Time Entry - Leave Balances Handout
SHAREPOINT 2010 Online and OFFICE 365


VMware - eAcademy Licensing Management System
VMware Academic Program
 

 

Website URL: http://www.imperial.edu/index.php?pid=122 E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Thursday, 11 November 2010 10:46

IVC Service Desk - Videos

Written by Larry Valenzuela

 

 IVC Service Desk: User Support Training Videos 

Department 

Staff Information 

Office Hours 

Information Technology
- Enterprise Systems 

Larry Valenzuela
larry.valenzuela@imperial.edu
(760) 355-6189

Building 1700 - Room 1704
8 a.m. -  5 p.m.  

Faculty and Adjunct Faculty can click on the resourceful Adobe Flash player video links below to view how to learn how to do a task. Note: If you cannot view the videos online, click here to download the step by step instructions on how to download the Adobe Flash Player 10.1 to view the videos online.

Service Desk - Login Page - Click Here

Service Desk Client User Guide - PDF File A. NEW!
Client Videos: 1.
 How do I access the IVC Service Desk Online?  NEW!
Client Videos: 2. How do I submit a technology request, using the IVC Service Desk Online?
NEW!
Client Videos: 
3. How can I see a list of history tickets submitted (Open, Pending, In Progress, Closed)? NEW!
Client Videos: 4. How can I answer a survey question? NEW!
Client Videos: 5. How do I submit a support request for Equipment reservation for single use? Coming Soon!
Client Videos: 6. How do I submit a support request for Equipment reservation for recurring use?  Coming Soon!
This request type is for staff to submit support requests for Classroom Audio, Equipment Presentation Training, Document Camera, Equipment Reservation, Internet Connectivity, Media Player (DVD, VHS, Blue-Ray), Other, Projector, Projector Screen and Touch Panel.

Tech Videos: 1. How do I access the IVC Service Desk Online? NEW!
Tech Videos: 2. How do I check to see if I have tickets assigned (opened)?
Tech Videos: 3. How do I update a ticket, add a note, delete a note and save a note?
Tech Videos: 4.
How do I add or delete an attachment file to a ticket?
Tech Videos: 5. How do I add a new FAQ to the FAQ list?  Coming Soon!
Tech Videos: 6. How do I close a ticket?
Tech Videos: 7. If a ticket is closed, how can I re-open a ticket?
Tech Videos: 8. How do I create a ticket report PDF file?
Tech Videos: 9. How do I search or sort by tech tickets?
Tech Videos 10. How do I search or sort by clients tickets?

 

Friday, 03 September 2010 08:43

Software Outline Handouts

Written by Larry Valenzuela

The Technology Training Center specializes in cross training IVC Employees: Faculty, Adjunct Faculty and Staff in software programs for the purpose of increasing their computer literacy skills, integrate technology into the classroom, and facilitates trainings on campus to support college departments and online instructional technology. Free Resourceful Guide Handouts are provided in the trainings. Click Here to Register for Workshops.

Technology Workshops

 Outline Handouts: What you will Learn

Banner Basic Skills

Adobe Acrobat 9.0 Prof. - New!


VMware Workstation 7.0 - New!

Download Outline - Basic

Download Outline - Basic, Intermediate, Advanced Level

Download Outline - Basic, Intermediate, Advanced Level

Sophos Anti-Virus - New!

Shortel Phone Features

Download Outline - New

Download ShoreTel 230 IP Quick Reference Outline - New!

  Shortel Call Manager

Download Voice Mail Message Handout - New!

Microsoft Visio 2007

Download Outline - Basic, Intermediate, Advanced Level

Microsoft Word 2007

Download Outline - Basic, Intermediate, Advanced Level

Microsoft PowerPoint 2007

Download Outline - Basic, Intermediate, Advanced Level

Microsoft Outlook 2007

Download Outline - Basic, Intermediate, Advanced Level

Microsoft Excel 2007

Download Outline - Basic, Intermediate, Advanced Level

Microsoft Publisher 2007

Download Outline - Basic, Intermediate, Advanced Level

Microsoft Access 2007

Download Outline - Basic, Intermediate, Advanced Level

Faculty Website CMS 2010

Download Outline - Basic, Intermediate, Advanced Level

 

 

Easy Grade Pro 

Download Outline - Basic, Intermediate, Advanced Level

WebSTAR  

Download Outline

SPAM Barracuda Firewall

Download Outline

Internet Explorer 8.0

Download Outline

Firefox 3.5

Download Outline - Coming Soon!

Windows Vista: PC Maintenance Handout

Download Outline

Windows Vista: Adviser Upgrade Handout

Download Handout

Windows 7: Adviser Upgrade Handout   

Download Handout

Learn how to register for a workshop?

Download Registration Outline Handout